About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Senior AI Deployment Specialist to help customers implement their suite of AI tools for enhanced customer service. You'll work closely with clients to ensure successful deployment and integration of AI solutions. This role requires expertise in AI deployment and customer success.
Job Description
Who you are
You have a strong background in AI deployment and customer success, with a proven track record of helping businesses implement advanced AI solutions. Your experience includes working with AI tools and understanding customer needs to drive successful outcomes. You are a trusted advisor who can guide clients through the implementation process, ensuring they maximize the value of their investment in AI technology.
You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams and engage with clients at all levels. Your ability to translate complex technical concepts into understandable terms is key to building strong relationships with customers. You thrive in a dynamic environment and are passionate about leveraging AI to enhance customer experiences.
What you'll do
As a Senior AI Deployment Specialist at Intercom, you will take ownership of customer success by guiding clients through the implementation of our AI tools. You will work closely with customers to understand their unique needs and tailor solutions that fit their business objectives. Your role will involve conducting training sessions, providing ongoing support, and ensuring that clients are fully equipped to utilize our AI capabilities effectively.
You will collaborate with the Professional Services team to develop best practices and resources that enhance the deployment process. Your insights will help shape the future of our AI offerings, as you gather feedback from clients and share it with our product teams. You will also play a crucial role in driving innovation within the customer support industry by leveraging AI to transform traditional support models.
What we offer
Intercom offers a collaborative and inclusive work environment where you can make a significant impact on customer success. We provide opportunities for professional growth and development, allowing you to expand your skills in AI and customer service. Our team is dedicated to pushing boundaries and delivering exceptional value to our clients, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of customer support with AI.
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