About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Customer Success Manager to help businesses maximize their investment in Intercom's AI Customer Service solutions. You'll engage with customers to drive product adoption and long-term growth. This role requires strong relationship-building skills and expertise in customer engagement methodologies.
Job Description
Who you are
You have a strong background in customer success management, ideally with 3+ years of experience in a high-touch role where you've built lasting relationships with clients. You understand the customer journey and are skilled at guiding customers through their challenges to realize the full value of their investments. Your expertise in customer engagement methodologies enables you to drive product adoption and solution expansion effectively.
You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You are proactive in identifying customer needs and challenges, and you thrive on delivering tailored solutions that enhance customer satisfaction and loyalty. You are comfortable working with cross-functional teams to ensure that customer feedback is integrated into product development and service improvements.
What you'll do
As a Customer Success Manager at Intercom, you will engage with a diverse portfolio of customers, helping them navigate their journey with our AI Customer Service solutions. You will be responsible for developing and executing customer engagement strategies that drive product adoption and ensure customers achieve their desired outcomes. Your role will involve conducting regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement.
You will leverage your solution expertise to guide customers through the implementation of our AI products, addressing any hurdles they may encounter along the way. By delivering best practices and proactive support, you will help customers unlock the full potential of the Intercom Customer Service Suite. You will also collaborate closely with sales and product teams to relay customer feedback and insights, contributing to the continuous improvement of our offerings.
What we offer
Intercom provides a dynamic work environment where you can make a significant impact on customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set the new standard for customer service and help businesses deliver incredible customer experiences.
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