About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
π Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to Β£90 quarterly. Employees enjo...
π Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Manager for Professional Services to lead the delivery of AI solutions and enhance customer experiences. This role requires strategic leadership and operational excellence in managing a team of Project Managers.
Job Description
Who you are
You have a strong background in customer success and professional services, with at least 5 years of experience in a leadership role. You understand the nuances of AI solutions and how they can transform customer experiences, and you are passionate about helping businesses adopt these technologies effectively. Your strategic mindset allows you to bridge the gap between operations and delivery, ensuring that customers receive exceptional service from day one. You excel in leading teams, fostering collaboration, and driving results through effective project management. You are a strong communicator, capable of articulating complex ideas clearly to both internal teams and external partners.
Desirable
Experience in the AI or technology sector is a plus, as is familiarity with customer service platforms. You have a proven track record of managing successful implementations and driving customer satisfaction. Your ability to analyze data and derive insights will help you continuously improve service delivery and customer onboarding processes.
What you'll do
In this role, you will oversee the delivery of Intercom's Professional Services, ensuring that customers successfully adopt and scale our AI solutions. You will lead a talented team of Project Managers and Partner Services Managers, driving excellence in both internal and partner-led implementations. Your focus will be on defining what a βgreat startβ means for customers in this new era of AI, shaping their experiences from the outset. You will collaborate closely with cross-functional teams to ensure seamless onboarding and support, championing a vision for outcomes-driven customer engagement. Your leadership will be crucial in influencing how companies adopt AI at scale, and you will play a key role in evolving our service offerings to meet customer needs.
What we offer
Intercom provides a dynamic work environment where innovation and customer satisfaction are at the forefront. You will have the opportunity to work with a diverse team of professionals who are dedicated to pushing boundaries and delivering incredible value. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set a new standard for customer service and make a meaningful impact in the industry.
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