Senior Manager • Senior

Who you are

You have a proven track record in leading professional services teams, with a focus on customer outcomes and technical excellence. Your experience includes designing and delivering customer programs that drive measurable outcomes and long-term adoption. You are skilled in recruiting, mentoring, and retaining top talent, building clear career paths for your team. You thrive in a high-performance culture and are passionate about empowering your team and partners across the organization.

You understand the importance of strategic customer engagement and have experience in pre-sales activities. Your ability to blend operational discipline with team building has been key to your success in previous roles. You are committed to continuous learning and fostering a culture of growth within your team.

What you'll do

As the Senior Manager, Professional Services, you will lead and scale the consulting practice at LaunchDarkly. You will own a book of business across Corporate accounts, designing, selling, and delivering customer programs that drive impactful results. Your leadership will be crucial in guiding customers through their transformation journey as they scale LaunchDarkly across their enterprises. You will work closely with cross-functional teams to ensure that customer needs are met and that the services provided align with the company's mission of empowering customers to achieve faster, safer, and more impactful releases.

You will be responsible for building a high-performance culture centered on customer outcomes and technical excellence. This includes coaching and mentoring your team of consultants and engagement managers, fostering an environment of collaboration and innovation. You will also play a key role in recruiting top talent and building a services organization designed for scale. Your strategic vision will help shape the next stage of growth for the Professional Services team at LaunchDarkly.

What we offer

At LaunchDarkly, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with a talented team and contribute to the growth of our consulting practice. We believe in empowering our employees and providing them with the resources they need to succeed. Join us and be part of a company that is transforming how software teams deliver and release software.