Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in high-touch environments where building relationships is key. Your ability to communicate effectively in French allows you to connect with a diverse customer base, ensuring they feel supported and valued throughout their journey with Intercom. You understand the importance of driving product adoption and are skilled at delivering methodologies that lead to solution expansion and long-term growth.

You are adept at navigating complex customer challenges and can leverage your solution expertise to guide clients through the implementation of AI products. Your proactive approach to customer engagement means you are always looking for ways to deliver value and enhance the customer experience. You thrive in collaborative settings, working closely with cross-functional teams to ensure customer needs are met and exceeded.

Desirable

Experience in the tech industry, particularly with AI or customer service solutions, would be a significant advantage. Familiarity with customer engagement best practices and methodologies will help you excel in this role. You are comfortable using data to inform your strategies and decisions, ensuring that your approach is always aligned with customer goals.

What you'll do

As a Customer Success Manager at Intercom, you will engage with a diverse range of customers, helping them realize the full value of their investment in our AI solutions. You will build strong relationships with clients, understanding their unique needs and challenges, and guiding them through the customer journey. Your role will involve delivering proactive and programmatic customer engagement strategies that drive product adoption and solution expansion.

You will work closely with customers to identify hurdles they may face in implementing and growing our AI products, providing them with the necessary support and resources to overcome these challenges. Your expertise will be crucial in demonstrating the value of our solutions, ensuring that customers achieve early and sustained outcomes.

Collaboration is key in this role, as you will partner with various teams within Intercom to align customer needs with product offerings. You will also be responsible for tracking customer progress and success metrics, using this data to inform your engagement strategies and improve customer satisfaction.

What we offer

At Intercom, we are committed to fostering a culture that values innovation and customer-centricity. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set a new standard for customer service and make a meaningful impact on businesses worldwide.