Data Scientist • Staff

Who you are

You have a strong background in data science, with experience in generating insights that drive product strategy and enhance customer experiences. You excel at translating complex business problems into clear analytical workstreams, and you have a knack for collaborating with sales and solutions teams to support execution of improvements. Your ability to quantify impact on key commercial metrics is a key strength, and you thrive in environments where data-driven decision-making is paramount.

You are passionate about using data to build customer empathy and drive product strategy. You understand the importance of delivering real value to customers and are committed to pushing boundaries in your work. Your experience in the AI domain, particularly in customer service applications, sets you apart as a candidate who can contribute significantly to Intercom's mission.

Desirable

Experience with AI technologies and customer service solutions is a plus. Familiarity with tools and frameworks that facilitate data analysis and insights generation will enhance your candidacy. You are a proactive communicator, able to articulate complex data findings to non-technical stakeholders effectively.

What you'll do

As a Staff Data Scientist at Intercom, you will be part of the Research, Analytics & Data Science (RAD) team, where your primary responsibility will be to leverage data to drive evidence-based decision-making. You will work closely with cross-functional teams to identify and prioritize growth opportunities, translating business challenges into analytical projects that yield actionable insights. Your role will involve supporting the execution of improvements based on data findings and quantifying their impact on key commercial metrics.

You will be expected to generate insights that build customer empathy and inform product strategy, ensuring that the products developed deliver real value to users. Your contributions will help shape the direction of Intercom's offerings, particularly in enhancing customer service experiences through AI-driven solutions.

What we offer

Intercom provides a collaborative work environment where innovation is encouraged. You will have the opportunity to work with a talented team of data scientists and product researchers who are dedicated to using data to unlock insights about customers and products. The company values speed and intensity in delivering value to customers, and you will be part of a mission-driven organization that is setting new standards in customer service.

Intercom is committed to fostering a diverse and inclusive workplace, and they encourage applicants from all backgrounds to apply. You will have access to professional development opportunities and the chance to make a significant impact in the field of AI customer service.

Overall, this role offers a unique opportunity to be at the forefront of AI-driven customer service solutions, working with a team that is passionate about transforming customer experiences for the better.