Director Of Marketing • Lead

Who you are

You have a proven track record in field marketing and account-based marketing, with at least 5 years of experience in a leadership role. You excel at building strategies that align marketing efforts with sales objectives, ensuring that both teams work in harmony to achieve common goals. Your ability to analyze market trends and customer needs allows you to create impactful marketing programs that resonate with target audiences. You are a strong communicator, capable of articulating complex ideas clearly to diverse stakeholders, and you thrive in collaborative environments where you can influence and inspire others.

Desirable

Experience in the tech industry, particularly in AI or customer service, is a plus. Familiarity with digital marketing tools and analytics platforms will help you make data-driven decisions that enhance marketing effectiveness. A background in managing large-scale events and executive engagement initiatives will set you apart as a candidate who can drive significant impact.

What you'll do

As the Director of Field Marketing & ABM at Intercom, you will own the global field marketing strategy, ensuring that it aligns with the company's overall objectives. You will collaborate closely with Sales leadership to design and implement go-to-market programs that accelerate deal closures and expand key accounts. Your role will involve creating meaningful in-person and digital experiences that engage potential customers and move them through the sales pipeline. You will also oversee the execution of events and executive engagement initiatives, ensuring they are tailored to local markets while maintaining a global perspective.

You will lead a team of marketing professionals, providing guidance and support as they develop and execute marketing campaigns. Your strategic vision will help shape the future of Intercom's marketing efforts, driving revenue growth and enhancing customer experiences. You will analyze the effectiveness of marketing programs and adjust strategies as needed to optimize results. Your ability to build strong relationships with cross-functional teams will be crucial in achieving success in this role.

What we offer

Intercom offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help businesses deliver incredible customer experiences and set new standards in the industry.