About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is hiring a Manager for their Relationship Managers (SMB) team to lead and develop early-career sales talent. You'll play a critical role in retaining and expanding the customer base while guiding customers through their AI journey.
Job Description
Who you are
You have a proven track record in sales leadership, particularly in developing and mentoring early-career sales talent. Your experience includes instilling strong sales rigor and leading teams through product and go-to-market evolution. You excel at building relationships and guiding customers through change, ensuring they understand the value of AI-driven capabilities.
You are passionate about customer service and understand the importance of delivering impeccable experiences. Your leadership style fosters collaboration and empowers your team to achieve meaningful business outcomes. You are adaptable and thrive in environments that require navigating complex customer needs and expectations.
What you'll do
In this role, you will build, scale, and evolve a team of Small Business / Scale Relationship Managers. You will be responsible for retaining and expanding Intercom's customer base, helping customers along their AI journey. You will lead your team in developing strategies that enhance customer relationships and drive adoption of AI capabilities.
You will collaborate closely with cross-functional teams to ensure that customer feedback informs product development and go-to-market strategies. Your leadership will be critical in navigating the evolving landscape of customer service and ensuring that your team is equipped to meet the challenges ahead.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technology and contribute to transforming customer service experiences. We offer competitive compensation and benefits, along with a culture that values diversity and inclusion.
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