Relationship Manager • Mid-Level

Who you are

You have a proven track record in relationship management, ideally with experience in the tech or SaaS industry. You understand the importance of customer engagement and are skilled at building strong partnerships that drive mutual success. You thrive in a fast-paced environment and are motivated by results, always looking for ways to enhance customer experiences. You possess excellent communication skills, allowing you to articulate value propositions effectively and foster trust with clients. You are adaptable and can navigate complex customer needs, ensuring that you provide tailored solutions that meet their unique challenges. You are committed to your professional growth and are eager to learn and develop your skills further.

Desirable

Experience in a sales or customer success role within a technology company is a plus. Familiarity with customer service solutions or AI technologies will help you understand the product better and communicate its benefits to clients.

What you'll do

As a Mid-Market Relationship Manager at Intercom, you will own a portfolio of fast-growing customers, guiding them to unlock the full potential of our AI Customer Service solutions. You will engage with clients regularly to understand their needs and challenges, ensuring they receive the support necessary to succeed. You will collaborate closely with internal teams, including sales, product, and customer support, to deliver exceptional service and drive customer satisfaction. Your role will involve identifying opportunities for upselling and cross-selling, helping clients maximize their investment in Intercom. You will also track customer engagement metrics and provide feedback to improve our offerings continually. Your success will be measured by customer retention rates and the growth of your accounts.

What we offer

At Intercom, we believe in investing in our employees' growth and development. You will have access to training programs and resources that will help you enhance your skills and advance your career. We foster a collaborative and inclusive culture where your contributions are valued, and you can make a real impact. You will work in a supportive environment that encourages creativity and innovation, allowing you to thrive in your role. We offer competitive compensation and benefits, ensuring that you are rewarded for your hard work and dedication.