About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is hiring a Benefits and Leave Analyst to administer global leaves and benefits programs. You'll play a key role in ensuring these programs are easy to understand and genuinely helpful for employees. This position requires a passion for customer service and experience in benefits administration.
Job Description
Who you are
You have a strong background in benefits administration and a passion for customer service — you understand the importance of supporting employees through their benefits and leave programs. You are detail-oriented and have experience managing complex programs across different regions, ensuring compliance and clarity for all employees. Your communication skills are top-notch, allowing you to effectively address employee inquiries and concerns regarding benefits and leaves. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance employee experiences. You are proactive in identifying areas for improvement within benefits programs and are committed to making them more accessible and beneficial for all employees.
What you'll do
As a Benefits and Leave Analyst at Intercom, you will act as a primary Tier 2 point of contact for benefits and leave-related questions, providing support and guidance to employees. You will be responsible for administering end-to-end global leaves and benefits programs, ensuring they are legally sound and genuinely helpful. You will collaborate with the Total Rewards team to continuously improve these programs, making them easier to understand and navigate for employees. Your role will involve analyzing program effectiveness and employee feedback to drive enhancements. You will also assist in the onboarding process for new employees, ensuring they are well-informed about their benefits and leave options. Your contributions will play a significant role in how supported employees feel as the company grows and operates across different time zones.
What we offer
Intercom offers a dynamic work environment where you can make a real impact on employee satisfaction and engagement. You will have the opportunity to work with a talented team dedicated to enhancing the employee experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences and be part of a company that values innovation and collaboration.
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