About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Operations Manager • Senior
Overview
Intercom is seeking a Senior GTM Enablement Manager, Operations to empower their Global Sales Organization. You'll be responsible for managing the GTM Enablement tech stack and ensuring flawless execution of sales strategies. This role requires strong operational and strategic skills.
Job Description
Who you are
You have over 5 years of experience in operations management, ideally within a technology or SaaS environment. Your background includes working closely with sales teams and cross-functional partners to drive operational excellence and productivity. You possess strong analytical skills and can translate complex data into actionable insights that enhance team performance. You are adept at managing technology stacks and have experience with tools that support sales enablement and operations. Your communication skills are exceptional, allowing you to effectively collaborate with various stakeholders and ensure alignment across teams. You are proactive and thrive in environments that require strategic thinking and problem-solving.
Desirable
Experience in a fast-growing startup or tech company is a plus. Familiarity with customer service technologies and AI solutions will set you apart. You have a track record of leading high-impact projects that drive significant improvements in sales operations.
What you'll do
In this role, you will serve as the critical link between the sales team and cross-functional GTM partners, ensuring that the systems, processes, and strategic insights are effectively implemented. You will own the GTM Enablement tech stack, leading initiatives that enhance the productivity of the sales organization. Your responsibilities will include managing the operational aspects of the GTM strategy, collaborating with Revenue Operations, Monetization, Legal, and Systems teams to create policies and procedures that support sales efforts. You will also lead high-impact strategic projects that require cross-functional collaboration and operationalization of new initiatives. Your role will involve analyzing performance metrics and providing insights to improve sales execution and efficiency. You will be responsible for ensuring that the sales team has the necessary tools and resources to succeed in their roles.
What we offer
Intercom provides a dynamic work environment where you can make a significant impact on the company's growth. You will have the opportunity to work with a talented team dedicated to transforming customer service through innovative AI solutions. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in our mission to set the new standard for customer service and help businesses deliver exceptional customer experiences.
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