About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Product Manager • Senior
Skills & Technologies
Overview
Intercom is hiring a Senior GTM Product Enablement Manager to bridge the gap between R&D, Product, and customer-facing teams. You'll focus on product education and enablement for Sales and Solutions teams, leveraging AI capabilities. This role requires strong communication and technical fluency.
Job Description
Who you are
You have 5+ years of experience in product management or enablement, ideally within a tech or AI-focused environment — you've successfully translated complex product innovations into clear, actionable strategies for sales teams. Your strong communication skills allow you to effectively convey technical concepts to non-technical stakeholders, ensuring everyone is aligned and informed.
You possess a deep understanding of customer service technologies and AI applications — your experience enables you to identify key areas for product education and enablement, driving adoption and enhancing customer outcomes. You thrive in collaborative environments, working closely with cross-functional teams to ensure that product knowledge is effectively disseminated.
Your analytical mindset helps you assess the effectiveness of enablement initiatives — you are comfortable using data to inform decisions and continuously improve training materials and processes. You are proactive in seeking feedback and iterating on your strategies to ensure maximum impact.
What you'll do
As the Senior GTM Product Enablement Manager, you will own the product education strategy for Intercom's Sales and Solutions teams — your role is critical in ensuring that these teams are equipped with the knowledge and tools they need to effectively communicate the value of our AI customer service solutions. You will develop scalable training programs that align with our rapid product innovation cycles, focusing on technical readiness and fluency.
You will collaborate closely with R&D and Product teams to stay updated on new features and capabilities — your ability to translate technical details into user-friendly content will be essential in creating training materials that resonate with sales personnel. You will also lead workshops and training sessions, fostering a culture of continuous learning and improvement.
Your responsibilities will include assessing the training needs of the Sales and Solutions teams, designing tailored enablement programs, and measuring the success of these initiatives through key performance indicators. You will act as a liaison between technical and non-technical teams, ensuring that everyone is aligned on product positioning and messaging.
What we offer
Intercom offers a dynamic work environment where innovation and collaboration are at the forefront — you will be part of a team that is dedicated to transforming customer service through AI technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in setting a new standard for customer experiences.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Operations Manager
Intercom is seeking a Senior GTM Enablement Manager, Operations to empower their Global Sales Organization. You'll be responsible for managing the GTM Enablement tech stack and ensuring flawless execution of sales strategies. This role requires strong operational and strategic skills.
Sales Operations
Outreach is seeking a Senior GTM Enablement Manager to equip go-to-market teams with essential knowledge and resources. This role involves content creation, training, and productivity systems for sales and customer success teams. The position is hybrid based in Seattle.
Product Engineer
OpenAI is hiring a Product Engineer for their GTM Innovation team to build high-impact applications that enhance customer engagement. You'll work closely with go-to-market teams and utilize OpenAI's API platform. This role requires a product mindset and experience in software engineering.
Enterprise Marketing Manager
Sentry is hiring an Enterprise Marketing Manager to lead the positioning of their software monitoring tools to key buyer personas. You'll collaborate with Sales and Product Marketing to create compelling narratives and sales assets. This role requires strong storytelling and enablement skills.
Solutions Engineer
Vapi is hiring a Solutions Engineer to provide hands-on technical guidance for enterprise clients. You'll work closely with customers to help them deploy complex voice agent solutions using Vapi's API. This role requires strong technical skills and experience in enterprise sales cycles.