About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is hiring a People Systems Analyst to manage and maintain their HRIS platform, ensuring optimal performance and streamlining HR processes. This role requires collaboration with various stakeholders and technical support to enhance HR data accuracy and reporting capabilities.
Job Description
Who you are
You have experience in managing HRIS platforms and a strong understanding of HR processes — your curiosity drives you to explore new ways to enhance system performance and streamline operations. You are motivated and detail-oriented, ensuring that HR data remains accurate and secure while providing valuable insights through reporting capabilities.
You thrive in collaborative environments, working closely with various stakeholders to understand their needs and provide technical support — your ability to communicate effectively ensures that everyone is aligned and informed. You are proactive in identifying areas for system enhancements, always looking for ways to improve the HR experience for both employees and management.
What you'll do
As a People Systems Analyst at Intercom, you will be responsible for managing and maintaining the HRIS platform, ensuring it operates at peak performance — you will leverage its capabilities to streamline HR processes and enhance data accuracy. You will collaborate with HR teams and other departments to gather requirements and implement system enhancements that meet the organization's evolving needs.
You will provide technical support to users, troubleshooting issues and ensuring that the HRIS is user-friendly and efficient — your role will involve training staff on system functionalities and best practices. You will also be responsible for generating reports that provide insights into HR metrics, helping the organization make data-driven decisions.
What we offer
Intercom offers a dynamic work environment where you can grow your skills and contribute to a mission-driven company — you will be part of a team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives.
Join us in transforming customer experiences through advanced AI solutions — your contributions will play a pivotal role in enhancing our HR capabilities and supporting our employees' success.
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