Product Engineer • Senior

Who you are

You have a strong background in product engineering, ideally with experience in AI-driven solutions. You understand the importance of delivering exceptional customer experiences and are passionate about leveraging technology to achieve this. You thrive in collaborative environments and enjoy working with cross-functional teams to build innovative products that meet user needs. You are adaptable and eager to learn, always looking for ways to improve processes and outcomes. You believe in the power of data-driven decision-making and are comfortable analyzing metrics to inform your work. You are excited about the opportunity to be part of a growing team in Berlin, contributing to the development of industry-leading customer service solutions.

What you'll do

As a Senior Product Engineer at Intercom, you will play a crucial role in enhancing our AI Customer Service Suite. You will collaborate with product managers, designers, and engineers to develop features that improve customer interactions and streamline support processes. Your responsibilities will include designing and implementing scalable solutions, conducting user research to understand customer needs, and iterating on product features based on feedback. You will also be involved in defining success metrics and analyzing performance data to ensure that our products deliver value to users. You will have the opportunity to mentor junior engineers and contribute to the overall growth of the engineering team. Your work will directly impact how businesses engage with their customers, making a meaningful difference in their service delivery.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged. You will be part of a diverse team that values collaboration and creativity. We provide competitive compensation and benefits, along with opportunities for professional development. As a member of our Berlin team, you will have the chance to shape the future of customer service technology and make a lasting impact in the industry. We believe in fostering a culture of inclusivity and support, where every team member can thrive and contribute to our mission of transforming customer experiences.