Product Engineer • Senior

Who you are

You have 5+ years of experience in product engineering, demonstrating a strong ability to solve complex customer problems through innovative technical solutions. Your background includes both back-end and front-end development, allowing you to contribute effectively to multidisciplinary teams. You are comfortable collaborating with designers, product managers, researchers, and data analysts to create seamless user experiences. Your technical knowledge spans various areas, including machine learning, security, and system availability, enabling you to tackle diverse challenges in a fast-paced environment. You are passionate about building robust platforms and enjoy the thrill of scaling solutions to meet growing demands. You understand the importance of delivering value to customers and are driven by the impact your work has on their experiences.

Desirable

Experience with AI technologies and customer service solutions is a plus, as is familiarity with agile methodologies and modern development practices. You are eager to learn and adapt to new technologies, and you thrive in collaborative settings where you can share knowledge and mentor others.

What you'll do

As a Senior Product Engineer at Intercom, you will be responsible for developing technical plans and contributing to the architecture of our products. You will work on building both back-end and front-end systems, ensuring that our solutions are scalable and efficient. Your role will involve collaborating closely with cross-functional teams to design and implement features that enhance customer experiences. You will tackle exciting challenges related to our AI agent, Fin, and contribute to the development of the Intercom Customer Service Suite. Your expertise will be crucial in areas such as rule matching, deliverability, and app availability. You will also have the opportunity to explore machine learning applications within our products, driving innovation and improving service quality.

What we offer

At Intercom, we foster a culture of collaboration and innovation, where your contributions will directly impact our mission to transform customer service. We provide a supportive environment that encourages professional growth and development. You will have access to resources and tools that enable you to excel in your role. We believe in the importance of work-life balance and offer flexible working arrangements to accommodate your needs. Join us in shaping the future of customer service and making a difference for businesses worldwide.