Staff Engineer • Senior

Who you are

You have a strong technical background with experience in product engineering, ideally within the AI or customer service domain. You understand the nuances of building scalable systems and have a track record of delivering high-quality products that enhance user experiences. You thrive in collaborative environments and are eager to contribute to a team that values speed and innovation.

You are passionate about customer service technology and have a keen interest in AI solutions. You stay updated with industry trends and are excited about the potential of AI to transform customer interactions. You possess excellent problem-solving skills and can navigate complex technical challenges with ease.

You are a team player who enjoys mentoring others and sharing knowledge. You believe in fostering a culture of learning and collaboration, where everyone can contribute to the success of the team. You are adaptable and open to feedback, always looking for ways to improve both your work and the team's output.

Desirable

Experience with AI technologies or customer service platforms would be a plus. Familiarity with agile methodologies and a strong understanding of software development best practices can set you apart. You may also have experience in leading projects or initiatives that drive significant impact within your organization.

What you'll do

As a Staff Product Engineer at Intercom, you will play a crucial role in developing and enhancing our AI Customer Service solutions. You will work closely with cross-functional teams, including product management, design, and engineering, to define and implement features that improve customer experiences. Your contributions will directly impact how businesses interact with their customers through our platform.

You will be responsible for designing and building scalable systems that can handle complex customer queries. This involves collaborating with data scientists and AI engineers to integrate advanced AI capabilities into our products. You will also participate in code reviews and provide guidance to junior engineers, ensuring that best practices are followed throughout the development process.

You will have the opportunity to influence the technical direction of our products and contribute to strategic decisions that shape the future of customer service technology. Your insights and expertise will help us push the boundaries of what is possible in AI-driven customer interactions.

What we offer

Intercom offers a dynamic work environment in Berlin, a city known for its vibrant tech scene and rich creative culture. You will be part of a growing team that values innovation and collaboration, with opportunities to make a lasting impact on our products and the customer service industry as a whole. We provide competitive compensation and benefits, along with a culture that encourages personal and professional growth. Join us in our mission to set the new standard for customer service and help businesses deliver incredible experiences to their customers.