Product Engineer • Mid-Level

Who you are

You have a solid background in product engineering, with experience in building both back-end and front-end systems. You understand the importance of collaboration and have worked closely with designers, product managers, researchers, and data analysts to deliver exceptional customer experiences. Your technical knowledge allows you to tackle complex challenges, and you are comfortable applying your skills to various areas such as API development, security, and machine learning. You are passionate about solving real customer problems and are eager to contribute to a multidisciplinary team.

Desirable

Experience with AI technologies and customer service solutions is a plus. Familiarity with scaling challenges in a tech environment will help you thrive in this role. You are adaptable and open to learning new technologies as needed.

What you'll do

As a Product Engineer at Intercom, you will be responsible for building and maintaining a wide range of APIs and integrations that enhance our customer service platform. You will collaborate with cross-functional teams to identify customer needs and develop solutions that improve user experiences. Your role will involve designing and implementing features that ensure app availability, security, and deliverability. You will also work on scaling the platform to handle increasing user demands, applying your expertise in machine learning where applicable. You will be expected to contribute to the overall product strategy and help shape the future of customer service technology.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and be part of a team that is setting new standards in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences through AI-driven solutions.