About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is seeking a Senior Product Engineer to solve real customer problems through technical expertise. You'll work with technologies like JavaScript, React, and Node.js while contributing to both back-end and front-end systems in London.
Job Description
Who you are
You have 5+ years of experience as a product engineer, adept at solving complex customer problems through innovative technical solutions. Your background includes both back-end and front-end development, allowing you to contribute effectively to multidisciplinary teams. You are comfortable collaborating with designers, product managers, researchers, and data analysts to create seamless user experiences. Your technical knowledge spans various areas, including machine learning, security, and system architecture, enabling you to tackle scaling challenges head-on. You thrive in environments that push boundaries and value speed and intensity in delivering customer value. You are passionate about building robust platforms that enhance customer service experiences.
Desirable
Experience with AI technologies and customer service platforms is a plus. Familiarity with agile methodologies and a strong understanding of user-centered design principles will help you excel in this role. You are eager to learn and adapt to new technologies, contributing to the continuous improvement of the Intercom Customer Service Suite.
What you'll do
As a Senior Product Engineer at Intercom, you will develop technical plans and contribute to the architecture of our customer service solutions. You will be involved in building both back-end and front-end systems, ensuring that our AI agent, Fin, delivers impeccable customer service. Your role will require you to collaborate closely with cross-functional teams to identify customer needs and translate them into technical requirements. You will work on exciting projects that involve building a beautiful messenger composer, implementing rule matching, and enhancing app availability. Your expertise in machine learning will be crucial as you help improve the AI capabilities of our products. You will also focus on security and deliverability, ensuring that our solutions are reliable and efficient. Your contributions will directly impact the customer experience, helping businesses transform their service delivery.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and be part of a team that is setting new standards in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a culture that values collaboration, creativity, and a commitment to delivering exceptional value to our customers. Join us in our mission to revolutionize customer service and make a meaningful impact in the industry.
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