Product Manager • Lead

Who you are

You have a proven track record in product management, particularly in leading web products and digital experiences. With at least 5 years of experience, you understand how to translate company strategy into high-performing web pages that resonate with users. Your leadership skills shine as you manage and mentor a team of product managers, driving clarity and accountability in their work. You are detail-oriented and have a keen eye for design and narrative, ensuring that every digital touchpoint reflects the brand's values and mission.

You thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional customer experiences. Your ability to communicate effectively with stakeholders at all levels allows you to advocate for user needs while aligning with business goals. You are passionate about leveraging AI and technology to enhance customer service and are excited about the potential of digital products to transform user interactions.

Desirable

Experience in AI-driven products or customer service solutions is a plus. Familiarity with web analytics tools and performance metrics will help you make data-driven decisions that enhance product effectiveness. A background in design thinking or UX principles will further strengthen your ability to create impactful web experiences.

What you'll do

As the Group Web Product Manager at Intercom, you will own the product direction for intercom.com and fin.ai, ensuring these platforms serve as growth engines for the company. You will lead the day-to-day execution of product initiatives, translating strategic positioning into world-class websites that engage users and drive conversions. Your role involves reviewing copy, design, and builds, ensuring that every launch meets the highest standards of quality.

You will manage a team of four product managers, providing guidance and support as they navigate their projects. Your leadership will foster a culture of excellence and accountability, empowering your team to take ownership of their work. You will collaborate with marketing, design, and engineering teams to align product goals with broader company objectives, ensuring a cohesive approach to customer experience.

In this role, you will also analyze performance metrics to identify opportunities for improvement and innovation. You will stay abreast of industry trends and best practices, continuously seeking ways to enhance the user experience and drive business results. Your insights will be crucial in shaping the future of Intercom's web presence, making a significant impact on how the company engages with its customers.

What we offer

Intercom provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to set the new standard for customer service and make a meaningful impact in the industry.