Product Manager • Senior

Who you are

You have a proven track record in product management, ideally with experience in web growth strategies and customer experience enhancement. Your background includes working closely with engineering and design teams to deliver impactful products that resonate with users. You understand the importance of data-driven decision-making and are comfortable analyzing metrics to inform your product roadmap. You thrive in collaborative environments and enjoy mentoring junior team members, sharing your insights and expertise to foster their growth. You are passionate about leveraging AI technologies to improve customer service and are excited about the opportunity to work with a leading company in this space.

Desirable

Experience in AI-driven products or customer service solutions would be a significant advantage. Familiarity with agile methodologies and tools for product management will help you navigate the fast-paced environment at Intercom. A background in user research and A/B testing will also be beneficial as you work to refine product features and enhance user engagement.

What you'll do

As a Senior Product Manager at Intercom, you will own the product strategy for web growth initiatives, ensuring alignment with the company's mission to provide exceptional customer experiences. You will collaborate with engineering and design teams to define product requirements and prioritize features that drive user acquisition and retention. Your role will involve conducting user research to gather insights and validate product concepts, as well as analyzing performance metrics to measure success and inform future iterations. You will lead cross-functional teams through the product development lifecycle, from ideation to launch, ensuring that all stakeholders are aligned and informed throughout the process. You will also be responsible for communicating product vision and updates to the broader organization, fostering a culture of transparency and collaboration.

What we offer

Intercom provides a dynamic work environment where innovation is encouraged, and your contributions can make a real impact. You will have the opportunity to work with a talented team dedicated to pushing the boundaries of customer service technology. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in Berlin, a vibrant city known for its rich technical talent and creative culture, and be part of a team that is shaping the future of customer service.