About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Senior Solutions Architect to enhance customer experiences through AI-driven solutions. You'll work on integrating advanced customer service technologies. This role requires expertise in customer service solutions and architecture.
Job Description
Who you are
You have a strong background in solutions architecture, particularly in customer service technologies. With over 5 years of experience, you've successfully designed and implemented solutions that enhance customer interactions and drive satisfaction. Your understanding of AI applications in customer service sets you apart, allowing you to leverage technology effectively to meet business needs.
You excel in collaborating with cross-functional teams, including engineering and product management, to ensure that solutions align with business objectives. Your communication skills enable you to articulate complex technical concepts to non-technical stakeholders, fostering a shared understanding of project goals.
You are passionate about customer experience and understand the nuances of delivering exceptional service. Your analytical mindset helps you identify opportunities for improvement and innovation within existing systems, ensuring that your solutions are both effective and scalable.
Desirable
Experience with AI technologies and their application in customer service is a plus. Familiarity with integration processes and best practices in customer service platforms will enhance your ability to contribute to the team.
What you'll do
As a Senior Solutions Architect at Intercom, you will play a pivotal role in shaping the future of customer service through innovative solutions. You will work closely with clients to understand their needs and design tailored solutions that leverage Intercom's AI capabilities. Your expertise will guide the integration of these solutions into existing workflows, ensuring a seamless transition and optimal performance.
You will collaborate with product and engineering teams to refine and enhance the Intercom Customer Service Suite, ensuring it meets the evolving demands of businesses. Your insights will drive product development, helping to prioritize features that deliver the most value to customers.
In this role, you will also be responsible for conducting training sessions and workshops for clients, empowering them to maximize the benefits of the solutions you implement. Your ability to translate technical details into actionable insights will be crucial in helping clients achieve their customer service goals.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technologies and contribute to a mission-driven company focused on transforming customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the organization. Join us in setting new standards for customer service and making a meaningful impact in the industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Solutions Architect
Databricks is seeking a Senior Solutions Architect to lead technical strategies for enterprise accounts, focusing on data-driven transformations. You'll leverage your expertise in Machine Learning and Artificial Intelligence to guide clients in adopting Databricks solutions.
Solutions Engineer
Druva is hiring a Senior Solutions Architect to drive innovation and growth in data security solutions. You'll work closely with Account Managers to design and execute sales campaigns, leveraging your expertise in SaaS technologies. This role requires strong experience in data protection.
Solutions Engineer
Intercom is seeking a Senior Solutions Architect to serve as a trusted technical advisor, helping customers integrate and maximize the value of their AI-powered customer service solutions. You'll collaborate with various teams to provide strategic guidance and technical expertise.
Solutions Engineer
Intercom is seeking a Senior Solutions Architect to provide technical guidance and support for their AI Customer Service solutions. You'll work closely with customers to optimize the integration and deployment of Intercom and its AI agent, Fin. This role requires deep technical expertise and a customer-focused mindset.
Solutions Engineer
MongoDB is hiring a Senior Solutions Architect to guide customers in designing and building scalable systems using their data platform. You'll leverage your technical expertise in languages like Python and Java to drive customer success. This role requires 8-11 years of experience in a customer-facing position.