About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Solutions Engineer • Senior
Skills & Technologies
Overview
Intercom is seeking a Senior Solutions Architect to serve as a trusted technical advisor, helping customers integrate and maximize the value of their AI-powered customer service solutions. You'll collaborate with various teams to provide strategic guidance and technical expertise.
Job Description
Who you are
You have a strong technical background and experience in customer-facing roles, ideally with 5+ years in solutions architecture or a similar field. You are deeply knowledgeable about API integrations and have a passion for AI-driven solutions, particularly in customer service. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart, and you thrive in collaborative environments where you can work closely with cross-functional teams. You are customer-focused and excited about helping businesses optimize their use of technology to enhance customer experiences. You understand the importance of security reviews and can guide clients through best practices in this area.
What you'll do
As a Senior Solutions Architect at Intercom, you will assist customers in deploying and optimizing the Intercom platform and its AI agent, Fin. You will work closely with Customer Success Managers and Sales Engineers to ensure that clients receive the technical support they need for successful implementations. Your role will involve providing hands-on assistance with API integrations and developing automation strategies that leverage AI capabilities. You will also conduct security reviews to ensure that customer data is handled appropriately and securely. By understanding customer needs and challenges, you will help them unlock the full potential of Intercom's offerings, ensuring long-term success and satisfaction.
What we offer
Intercom provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technology and contribute to transforming customer service experiences for businesses worldwide. We value collaboration and support your professional growth through continuous learning opportunities. Our team is committed to creating an inclusive culture where diverse perspectives are welcomed and valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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