Technical Support • Mid-Level

Who you are

You are a talented and curious problem-solver eager to join a team of experts working with cutting-edge technologies. You thrive in collaborative environments where teamwork and innovation go hand in hand. Your ability to communicate effectively and provide immediate responses to customer inquiries sets you apart. You are passionate about improving customer satisfaction and continuously seek ways to enhance service delivery.

You have experience in providing technical support for application development, particularly using InterSystems’ technology stack. You are skilled in troubleshooting and performance analysis, and you understand the importance of providing best practices to partners for installation, configuration, and operation of products. You are proactive in escalating unresolved issues and are committed to producing high-quality technical documentation and training materials.

What you'll do

In this role, you will provide immediate responses to customer inquiries in accordance with service standards. You will offer technical support for application development, helping developers build and support real-world applications that make a tangible impact. You will work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry. Your responsibilities will include advising partners on best practices, troubleshooting technical issues, and producing training materials and technical documentation.

You will continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and escalating these suggestions to management. You will also focus on improving response times to customer inquiries by enhancing communication strategies. Your role will be pivotal in ensuring that customers receive the highest level of support and that their needs are met effectively.

What we offer

InterSystems is committed to excellence through its 24×7 support for customers and partners around the globe. You will have the opportunity to sharpen your technical and professional skills in a collaborative environment. As part of a company established in 1978, you will be joining a team that values innovation and teamwork. You will be part of a mission to unlock the power of data and allow people to perceive data in imaginative ways, contributing to meaningful projects in the healthcare sector.