Account Manager • Mid-Level

Who you are

You have a proven track record in account management, demonstrating your ability to build and maintain strong relationships with corporate clients. Your experience includes crafting strategic account plans that align with customer needs, ensuring their successful adoption and growth of services. You are results-oriented and thrive in a collaborative environment, working closely with cross-functional teams to meet and exceed performance metrics.

You understand the importance of customer satisfaction and retention, and you are skilled at identifying opportunities for expansion within existing accounts. Your communication skills enable you to articulate the value of the platform effectively, ensuring that customers recognize the benefits of their investment. You are proactive in addressing customer concerns and are committed to delivering exceptional service.

What you'll do

As an Account Manager at Invoca, you will take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics. You will collaborate with Customer Success and Account Executives to align Invoca's offerings with customer expectations, driving retention and expansion goals. Your role will involve crafting and executing strategic account plans, supporting customer relationships, and demonstrating the value of the platform to ensure subscription renewal and growth.

You will be responsible for managing a book of business, hitting quota, and identifying new opportunities for growth within your existing customer base. Your ability to analyze customer data and feedback will help you tailor your approach, ensuring that each client receives the support they need to succeed. You will also play a key role in reporting on account performance and collaborating with internal teams to enhance the customer experience.

What we offer

Invoca is committed to building a world-class SaaS company, and as part of our team, you will have the opportunity to contribute to our growth and success. We offer a collaborative work environment where your ideas and contributions are valued. You will be part of a dynamic team focused on driving results and making a meaningful impact on our customers' businesses. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.