About Roku
Affordable streaming for all your favorite shows
Key Highlights
- Over 100 million active accounts worldwide
- Acquired Quibi's library for original content
- $247.8 million raised in Series H funding
- Headquartered in San Jose, CA with 1001+ employees
Roku, headquartered in San Jose, CA, is a leading streaming platform that provides users with access to a wide array of TV channels, movies, and third-party streaming services. With over 100 million active accounts, Roku has raised $247.8 million in funding and continues to innovate in the B2C enter...
🎁 Benefits
Roku offers comprehensive medical, wellness, and financial benefits, along with an unlimited paid time off policy and flexible work-from-home opportun...
🌟 Culture
Roku's culture emphasizes innovation in streaming technology, integrating multiple services into one platform. The company values data-driven recommen...
Overview
Roku is hiring a Customer Success Manager to build and maintain strong relationships with clients in the fast-growing CTV advertising space. This role requires collaboration with the Sales team and a focus on client satisfaction.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the advertising or technology sectors. Your experience has equipped you with the skills to build and maintain long-lasting relationships with clients, ensuring their needs are met and expectations exceeded. You are a proactive communicator who thrives in a collaborative environment, working closely with sales and technical teams to deliver exceptional service. You understand the importance of data-driven decision-making and are comfortable using analytics to inform your strategies. Your ability to adapt quickly to changing circumstances and pivot when necessary makes you an asset to any team. You are passionate about the advertising industry and eager to contribute to the growth of Roku's Ads Manager platform.
What you'll do
As the first Customer Success Manager at Roku, you will play a pivotal role in shaping the client experience for our Ads Manager platform. You will partner with the Sales team to onboard new clients, ensuring they understand how to leverage our platform effectively. Your responsibilities will include conducting training sessions, providing ongoing support, and gathering feedback to improve our services. You will also work closely with internal teams to address client concerns and drive product enhancements based on user insights. Your goal will be to ensure client satisfaction and retention, ultimately contributing to the growth of Roku's advertising business. You will be expected to track client engagement metrics and report on success stories to highlight the value of our platform. This role offers a unique opportunity to influence the direction of our customer success initiatives and make a significant impact on our clients' advertising strategies.
What we offer
At Roku, we offer a dynamic work environment where your contributions are valued from day one. You will have the opportunity to work with a talented team that is dedicated to transforming the TV advertising landscape. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to connect consumers with the content they love and help advertisers reach their target audiences effectively.
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