Customer Application Engineer • Mid-Level

Who you are

You have a strong background in technical support and customer relationship management, ideally with experience in cloud-based applications. You understand the importance of application performance and are skilled in troubleshooting and resolving technical issues. Your ability to communicate effectively with customers and internal teams sets you apart, as you strive to ensure customer satisfaction and operational excellence.

You are familiar with procurement solutions and have a keen interest in digital transformation and supply chain management. Your analytical mindset allows you to identify areas for improvement and implement solutions that enhance application performance. You thrive in a collaborative environment and are eager to contribute to a growing team.

What you'll do

As a Customer Application Engineer at Ivalua, you will report to the RUN Manager and be responsible for managing customer relationships post go-live. You will oversee the maintenance of applications, ensuring they operate smoothly and efficiently. Your role will involve owning enhancements and upgrades, as well as tuning application performance to meet customer needs.

You will work closely with customers to understand their requirements and provide technical support to resolve any issues they encounter. Your expertise will help guide customers through the application lifecycle, ensuring they maximize the value of Ivalua's procurement solutions. You will also collaborate with internal teams to communicate customer feedback and drive continuous improvement in our offerings.

What we offer

Ivalua provides a dynamic work environment where you can grow your career while making a meaningful impact. We value diversity and inclusiveness, fostering a culture that encourages innovation and collaboration. You will have the opportunity to work with a talented team of professionals who are passionate about transforming supply chain sustainability and resiliency. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement.