Support Manager • Lead

Who you are

You have a proven track record in support management, ideally with experience leading technical teams in a customer-focused environment. Your leadership style emphasizes mentorship and development, fostering a culture of accountability and continuous learning among your team members. You possess strong communication skills, enabling you to effectively bridge the gap between customers, support engineers, product teams, and sales. Your technical background allows you to coach team members on complex problem-solving and customer empathy, ensuring that they deliver exceptional support experiences. You are passionate about driving continuous improvement and influencing product outcomes based on customer feedback.

What you'll do

In this role, you will lead and mentor a team of Developer Support Engineers, ensuring that they are equipped to handle customer inquiries and technical challenges effectively. You will manage day-to-day support operations, including workload distribution and prioritization, to maintain high standards of service delivery. Your responsibilities will include conducting performance reviews, setting goals, and planning career development for your team members. You will also collaborate closely with product and R&D teams to ensure that customer feedback is integrated into product development, enhancing overall customer satisfaction. As a leader, you will establish a culture of ownership and accountability, driving your team to achieve excellence in customer support.

What we offer

At JFrog, you will work at the forefront of DevOps innovation, collaborating with world-class engineers and global customers. We provide a hybrid work model, requiring three days a week in the office, and offer office transport and shift allowances. Join us to shape the future of developer support and customer experience in a dynamic and innovative environment.