Support Engineer • Entry-Level

Who you are

You are a proactive problem solver with a strong desire to help customers succeed. You thrive in a fast-paced environment and are comfortable managing multiple support tickets while maintaining a high level of customer satisfaction. Your communication skills allow you to effectively convey technical information to clients and collaborate with internal teams. You are eager to learn and adapt to new technologies, particularly in the realm of identity management and SaaS solutions.

You have a foundational understanding of technical support processes and are familiar with troubleshooting methodologies. Your ability to take ownership of customer issues ensures that you can identify root causes and provide timely resolutions. You are committed to exceeding customer expectations and are motivated by the opportunity to make a positive impact on their experience with Okta's products.

What you'll do

In this role, you will be responsible for supporting customers who have implemented Okta's Customer Identity SaaS solution. You will manage support tickets, ensuring that all customer issues are addressed promptly and effectively. Your role will involve troubleshooting both technical and non-technical issues, requiring a blend of analytical skills and customer service expertise. You will build and maintain excellent relationships with clients, striving to achieve the highest level of customer satisfaction.

You will serve as the primary point of contact for customers, guiding them through the resolution process and ensuring that their concerns are addressed expediently. Your responsibilities will also include collaborating with internal teams to escalate issues when necessary and providing feedback to improve the overall customer experience. You will work during Australian shifts, which may include weekends, to ensure that customer support is available when needed.

What we offer

At Okta, you will be part of a dynamic team that values diverse perspectives and experiences. We offer a supportive work environment where you can grow your skills and advance your career in the identity management space. You will have the opportunity to work with cutting-edge technology and contribute to a mission-driven company that prioritizes security and user empowerment. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a culture of learning and development.