Technical Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in a technical environment — you understand the importance of customer satisfaction and have a passion for helping clients achieve their goals. You are comfortable engaging with technical stakeholders and can translate complex concepts into actionable insights for clients. Your experience working with enterprise-level clients has equipped you with the skills to manage relationships effectively and drive customer engagement. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to ensure customer success. You are proactive in identifying potential issues and are skilled at providing solutions that enhance the customer experience. You possess excellent communication skills, allowing you to articulate technical information clearly and effectively to both technical and non-technical audiences.

What you'll do

As a Technical Customer Success Manager at mParticle, you will be responsible for managing relationships with our top-tier Enterprise customers, ensuring they derive maximum value from our customer data platform. You will act as a trusted advisor, guiding clients through the implementation process and helping them leverage our solutions to meet their business objectives. You will collaborate closely with engineering and product teams to address customer needs and advocate for their requirements within the organization. Your role will involve conducting regular check-ins with clients, providing training and support, and identifying opportunities for upselling additional services. You will also analyze customer data to provide insights and recommendations that drive customer success. Your ability to foster strong partnerships will be key to expanding our customer relationships and ensuring long-term satisfaction.

What we offer

At mParticle, we offer a competitive salary range of $135,000-$153,000, along with a target variable of 25% and equity options. We pride ourselves on our company culture, which emphasizes respect and inclusivity, allowing you to thrive in your role. You will have the opportunity to work with some of the world's leading consumer-facing brands, making a significant impact on their customer success strategies. We provide a supportive environment where you can grow your skills and advance your career while contributing to our mission of simplifying customer data management.