Technical Customer Success Manager • Mid-Level

Who you are

You have a strong technical background and a deep understanding of the Software Development Life Cycle — you know how to guide customers through onboarding and help them realize the full potential of the Sentry Platform. Your experience in customer success or a related field has equipped you with the skills to foster relationships and drive product adoption effectively.

You thrive in cross-functional environments, collaborating closely with Account Executives, Sales Engineers, and Engineering teams — your ability to communicate technical concepts clearly to non-technical stakeholders sets you apart. You are passionate about helping customers succeed and are driven by measurable outcomes.

Your problem-solving skills are top-notch, allowing you to identify customer needs and uncover new opportunities for growth — you understand the importance of customer feedback and use it to inform product improvements. You are adaptable and can navigate the challenges that come with a rapidly evolving product landscape.

What you'll do

As a Technical Customer Success Manager at Sentry, you will be responsible for ensuring customers are successfully onboarded and achieve maximum value from our platform. You will work closely with customers to understand their technical and business goals, helping them to integrate Sentry into their workflows effectively. Your role will involve conducting training sessions, providing technical support, and offering best practices to enhance customer engagement.

You will collaborate with cross-functional teams to drive product adoption and identify new use cases for our platform — your insights will help shape the future of Sentry's offerings. You will also track customer success metrics and report on progress, ensuring that customers realize measurable outcomes from their use of Sentry.

What we offer

At Sentry, we embrace a hybrid work model that allows for flexibility and collaboration. You will be part of a dynamic team that is passionate about building tools that help developers write better software. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve software quality and make technology more enjoyable for everyone.