Technical Customer Success Manager • Mid-Level

Who you are

You are an intelligent and self-motivated individual who thrives in fast-paced environments — you demonstrate a high level of personal responsibility and initiative, always seeking to expand your knowledge in the rapidly evolving AI landscape. Your strong technical foundation allows you to understand complex systems and communicate effectively with clients. You are passionate about Netomi's product and are driven to continuously learn and adapt to new challenges. Your commitment to delivering exceptional value to customers is evident in your proactive approach to problem-solving and relationship management.

You possess a deep curiosity about AI and its applications in customer experience — you stay updated on industry trends and innovations, which enables you to provide insightful guidance to clients. Your ability to navigate uncertainty and adapt to changing circumstances makes you a valuable asset to the team. You are energized by innovation and inspired to contribute to transformative solutions that enhance customer interactions.

What you'll do

In this role, you will be responsible for ensuring that enterprise clients successfully implement and utilize Netomi's AI platform — you will act as a trusted advisor, guiding them through the onboarding process and helping them achieve their customer experience goals. You will collaborate closely with cross-functional teams, including product development and engineering, to address client needs and provide feedback for product enhancements. Your role will involve conducting training sessions and workshops to empower clients to leverage the platform effectively.

You will monitor client engagement and satisfaction, proactively identifying opportunities for improvement and addressing any challenges that arise. Your strong communication skills will be essential as you build and maintain relationships with key stakeholders within client organizations. You will also contribute to the development of best practices and resources that enhance the overall customer success strategy.

What we offer

At Netomi, you will be part of a dynamic team that is at the forefront of the AI revolution in customer experience. We offer a collaborative work environment where innovation is encouraged, and your contributions will have a direct impact on our clients' success. You will have access to ongoing training and professional development opportunities to help you grow in your career. Join us in transforming how the world’s largest global brands do business and be part of a mission-driven organization that values creativity and excellence.