About Justworks
Empowering businesses with seamless operations solutions
Key Highlights
- Headquartered in Fulton Ferry District, NY
- Over 1000 employees and $159.9 million in funding
- Market leader in the $20 billion HR management industry
- Offers paid volunteer work and extensive wellness programs
Justworks is a leading business operations platform headquartered in Fulton Ferry District, NY, specializing in human resources, payroll, and employee management solutions. With over 1000 employees and $159.9 million in funding, Justworks serves small and medium-sized enterprises (SMEs) and is recog...
🎁 Benefits
Justworks offers paid parental leave, work-from-home opportunities, and extensive medical, dental, and vision insurance. Employees also enjoy premium ...
🌟 Culture
Justworks fosters a culture focused on supporting SMEs with essential business tools while promoting employee wellness and growth through various deve...
Overview
Justworks is hiring a Customer Success Manager to lead teams in Customer Onboarding, Support, and Success. You'll optimize operational efficiency and deliver exceptional service in a supportive environment. This role requires strong leadership skills and adaptability.
Job Description
Who you are
You are a highly adaptable and curious leader with a deep passion for optimizing operational efficiency and delivering exceptional service. You thrive in environments of change, viewing new challenges as opportunities to apply your leadership skills across different functions. You possess a strong track record of building and managing high-performing teams, serving as a mentor and guide to your colleagues. Your metrics-driven approach allows you to creatively solve problems and inspire those around you. You understand the importance of fostering a positive team culture and are committed to the growth and development of your team members. You are excited about the opportunity to work in a supportive, entrepreneurial environment where you can make a meaningful impact.
What you'll do
As a Customer Success Manager at Justworks, you will lead teams focused on Customer Onboarding, Customer Support, and Customer Success. Your role will involve optimizing processes to enhance operational efficiency and ensure that customers receive exceptional service. You will collaborate with various departments to align goals and drive initiatives that improve customer satisfaction. You will also be responsible for analyzing metrics to identify areas for improvement and implementing strategies to address them. Your leadership will be crucial in building a high-performing team that is motivated and engaged. You will have the opportunity to interact with leaders in the startup community, gaining insights that will help you and your team grow.
What we offer
At Justworks, you will enjoy a welcoming and casual environment, great benefits, and wellness program offerings. We believe in the importance of work-life balance and offer company retreats to foster team bonding. You will have the chance to learn from experienced leaders in the startup community, gaining valuable insights that can help you in your career. We are committed to creating an inclusive experience for all employees and provide reasonable accommodations based on individual needs. Your comfort and success matter to us, and we are here to support you in your journey with Justworks.
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