Implementation Consultant • Senior

Who you are

You are a highly motivated professional with a proven record of proactively managing enterprise-level projects. You have experience implementing products for large and complex customer accounts, delivering on schedule, and yielding high customer satisfaction. You understand the importance of exceptional guidance and executing effectively on key launch tasks, demonstrating deep product expertise. You are comfortable engaging early in the presales process, shaping delivery strategy, and crafting Statements of Work (SOWs) that align with customer outcomes. You are the first point of contact with new customers, working closely with them to understand their key marketing goals and ensuring that every engagement is scoped for success.

Desirable

Experience in a similar role within the marketing technology space is a plus. Familiarity with customer relationship management tools and project management methodologies will enhance your effectiveness in this position.

What you'll do

As a Senior Implementation Consultant, you will lead the implementation phase for enterprise customers, ensuring that they receive the highest quality implementation experience. You will provide exceptional guidance throughout the process, executing key launch tasks effectively. Your role will involve managing multiple projects simultaneously, requiring strong organizational skills and the ability to prioritize tasks effectively. You will collaborate with cross-functional teams to ensure that customer expectations are consistently exceeded. Additionally, you will engage in the presales process, helping to shape delivery strategies that align with customer needs and outcomes.

What we offer

At Klaviyo, we value the unique backgrounds and experiences of our team members. We believe in empowering our employees to own their own destiny and provide a supportive environment for professional growth. You will have the opportunity to work with a diverse team and contribute to the success of our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.