Implementation Consultant • Senior

Who you are

You are a highly motivated professional with a proven record of managing enterprise-level projects effectively. With experience in implementing products for large and complex customer accounts, you excel at delivering on schedule and ensuring high customer satisfaction. You understand the importance of guiding customers through the implementation process and are committed to exceeding their expectations. Your background includes engaging early in the presales process, where you shape delivery strategies and craft Statements of Work (SOWs) that align with customer outcomes. You are proactive in understanding key marketing goals and translating them into actionable implementation plans. You thrive in collaborative environments and enjoy being the first point of contact for new customers, helping them navigate their journey with Klaviyo.

What you'll do

As a Senior Implementation Consultant at Klaviyo, you will lead the implementation phase for enterprise customers, ensuring that every engagement is scoped for success. You will work closely with customers to understand their unique marketing goals and provide exceptional guidance throughout the implementation process. Your role will involve executing key launch tasks and demonstrating deep product expertise to ensure a smooth transition for customers. You will also engage in the presales process, collaborating with sales teams to shape delivery strategies that meet customer needs. Your ability to manage multiple projects simultaneously while maintaining a focus on customer satisfaction will be crucial to your success in this role. You will be responsible for crafting and presenting SOWs, ensuring that all engagements are aligned with customer outcomes and expectations. Your expertise will help drive customer success and foster long-term relationships with Klaviyo's clients.

What we offer

At Klaviyo, we value the unique backgrounds and experiences of our team members. We believe in empowering our employees to own their own destiny and provide a supportive work environment that encourages growth and development. You will have the opportunity to work with a diverse team and contribute to the success of our customers. We offer competitive compensation and benefits, along with a culture that prioritizes collaboration and innovation. Join us at Klaviyo and be part of a team that is dedicated to helping creators succeed.