About Klaviyo
The CRM platform for growth-focused B2C brands
Key Highlights
- Over 100,000 customers including Uncommon Goods & Chubbies
- $1B+ raised in funding with a $9.5B valuation
- Headquartered in Boston, MA with 1001+ employees
- Integrates marketing automation, analytics, and customer service
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
🎁 Benefits
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
🌟 Culture
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Overview
Klaviyo is hiring a Senior Manager, Partner Operations to drive the evolution of their global partner ecosystem. You'll work cross-functionally to ensure operational excellence and support partner programs. This role requires a strong mix of strategic thinking and data analysis.
Job Description
Who you are
You have a strong background in operations management, ideally with experience in partner ecosystems. You understand the importance of collaboration across teams and can effectively communicate with various stakeholders to drive initiatives forward. Your analytical skills allow you to assess data and derive actionable insights that enhance operational processes.
You thrive in cross-functional environments and enjoy connecting strategy with execution. Your experience has equipped you with the ability to design scalable operational infrastructures that support onboarding, training, and co-selling workflows. You are detail-oriented and committed to ensuring that every aspect of partner operations runs smoothly and efficiently.
What you'll do
In this role, you will be responsible for designing and owning the operational infrastructure that supports Klaviyo's partner ecosystem. This includes developing processes for onboarding and training partners, as well as establishing support workflows that enhance partner engagement. You will collaborate closely with teams across the organization, including marketing, sales, and product, to ensure that partner programs are effectively scaled and aligned with company goals.
You will define key performance indicators (KPIs) to measure the success of partner initiatives and streamline processes to achieve operational excellence. Your hands-on approach will be essential in executing strategies that deliver measurable value to Klaviyo, its partners, and customers. You will also play a key role in analyzing data to inform decision-making and drive continuous improvement in partner operations.
What we offer
Klaviyo offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team dedicated to empowering creators and fostering innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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