People Operations Manager • Lead

Who you are

You have a strong background in people management and leadership, with a focus on developing individual contributors within a team. Your experience includes conducting performance reviews and collaborating with senior leadership on career development planning. You understand the importance of aligning team objectives with broader business goals and are committed to fostering a culture of excellence and accountability.

You possess excellent communication skills, enabling you to provide regular coaching and feedback to your team members. You are adept at identifying growth opportunities for individuals and are passionate about helping others achieve their career aspirations. Your leadership style is inclusive and supportive, encouraging team members to share their ideas and contribute to the team's success.

You have a proven track record of executing strategic initiatives and ensuring consistent service delivery. You are detail-oriented and organized, capable of managing multiple priorities while maintaining a focus on quality and performance. You thrive in collaborative environments and enjoy working closely with cross-functional teams to achieve shared objectives.

Desirable

Experience in the deliverability or email marketing space would be a plus, as would familiarity with performance metrics and service delivery standards. A background in professional services or consulting could also enhance your ability to navigate the complexities of this role.

What you'll do

In this role, you will be responsible for overseeing the day-to-day operations of the deliverability function, ensuring that your team meets performance targets and delivers high-quality services to clients. You will lead by example, providing guidance and support to your team members as they execute their responsibilities. Your focus will be on developing the capabilities of your team, helping them to grow and succeed in their roles.

You will collaborate closely with the Global Head of Professional Services to align team objectives with business goals. This includes participating in strategic planning sessions and contributing to the development of initiatives that drive operational excellence. You will also be involved in performance management processes, conducting regular check-ins and formal reviews to assess progress and identify areas for improvement.

Your role will require you to stay informed about industry trends and best practices in deliverability, ensuring that your team is equipped with the knowledge and tools necessary to succeed. You will also be responsible for fostering a positive team culture, encouraging open communication and collaboration among team members.

What we offer

Klaviyo offers a supportive and inclusive work environment where you can thrive as a leader. You will have the opportunity to make a significant impact on the success of the deliverability function and contribute to the overall goals of the organization. We value diverse perspectives and experiences, and we encourage you to apply even if your background doesn't perfectly match the job description. Join us in empowering creators to own their own destiny.