People Operations Manager • Lead

Who you are

You have a strong background in people management and leadership, with a focus on individual development and performance management. You understand the importance of operational excellence and have experience in delivering strategic initiatives within a professional services context. You are skilled in providing regular coaching and feedback, conducting performance reviews, and collaborating with leadership on career development planning. You appreciate diverse backgrounds and experiences, fostering an inclusive environment where every team member can thrive.

What you'll do

In this role, you will ensure day-to-day operational excellence within the deliverability function, focusing on the development of individual contributors. You will serve as the primary people manager, guiding your team in executing deliverability services that align with the broader objectives of the Professional Services organization. You will conduct formal performance reviews and collaborate closely with the Global Head to support team capabilities necessary for scaling. Your responsibilities will include coaching team members, providing performance feedback, and developing career paths that empower individuals to reach their full potential. You will also be responsible for maintaining high standards of service delivery and ensuring that your team is equipped to meet the evolving needs of the business.

What we offer

Klaviyo offers a supportive and inclusive workplace where you can grow your career while making a significant impact on the organization. You will have the opportunity to work with a diverse team and contribute to the success of the deliverability function. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in empowering creators to own their own destiny and make a difference in the lives of our customers.