Operations Manager • Lead

Who you are

You have a strong background in people management and operational excellence, with a focus on developing individual contributors within a team. You understand the importance of aligning team efforts with broader business objectives and are skilled in providing regular coaching and performance feedback. You are experienced in conducting formal performance reviews and collaborating with leadership on promotion strategies. You thrive in environments that value diverse backgrounds and perspectives, and you are committed to fostering a culture of growth and development.

What you'll do

In this role, you will lead the deliverability function at Klaviyo, ensuring that your team consistently meets service delivery standards while supporting the Professional Services business objectives. You will be responsible for developing your team members through regular coaching and performance management, helping them to achieve their career goals. You will work closely with the Global Head to execute strategic initiatives and ensure that your team's efforts are aligned with the company's vision. You will also focus on building team capabilities necessary for scaling within the organization, ensuring that your team is equipped to handle the demands of a growing business.

What we offer

Klaviyo offers a supportive work environment that values individual contributions and encourages professional growth. You will have the opportunity to work with a diverse team of professionals who are passionate about empowering creators. We provide comprehensive benefits and a culture that promotes work-life balance, ensuring that you can thrive both personally and professionally.