About Klaviyo
The CRM platform for growth-focused B2C brands
Key Highlights
- Over 100,000 customers including Uncommon Goods & Chubbies
- $1B+ raised in funding with a $9.5B valuation
- Headquartered in Boston, MA with 1001+ employees
- Integrates marketing automation, analytics, and customer service
Klaviyo, headquartered in Boston, MA, is a leading CRM platform specifically designed for B2C brands. With over 100,000 customers, including notable names like Uncommon Goods and Chubbies, Klaviyo integrates marketing automation, analytics, and customer service into a single solution. The company ha...
π Benefits
Klaviyo offers a comprehensive benefits package including private medical insurance, an employee stock purchase plan, company equity, generous parenta...
π Culture
Klaviyo fosters a data-driven culture that emphasizes the integration of analytics and messaging to empower eCommerce brands. The company values innov...
Skills & Technologies
Overview
Klaviyo is seeking a Senior Digital Strategist to drive adoption and retention within the Hospitality vertical. You'll leverage your CRM experience to help hospitality customers achieve measurable outcomes. This role requires strong marketing expertise and a collaborative approach.
Job Description
Who you are
You are an industry-savvy marketing professional with a strong background in CRM, ideally developed in-house or at an agency. You understand the unique challenges and opportunities within the hospitality sector, and you are passionate about driving customer engagement and loyalty. You have a proven track record of translating complex marketing strategies into measurable outcomes, and you thrive in cross-functional environments where collaboration is key.
You possess excellent communication skills, enabling you to serve as a trusted advisor to hospitality customers. You are adept at understanding customer needs and translating them into actionable strategies that drive revenue growth. Your experience allows you to navigate complex, multi-system environments, ensuring a seamless onboarding experience for clients.
What you'll do
In this role, you will partner with Onboarding Services and Customer Success teams to deliver a cohesive customer experience from onboarding through renewal. You will work closely with hospitality customers to ensure they leverage Klaviyoβs platform effectively, driving adoption and retention. Your responsibilities will include analyzing customer data to identify opportunities for engagement and loyalty, as well as representing the voice of the customer internally to shape Klaviyoβs roadmap and go-to-market strategy.
You will collaborate with various teams to ensure best practices are implemented, and you will be instrumental in developing strategies that enhance customer satisfaction and drive measurable outcomes. Your insights will help inform product development and marketing strategies, ensuring that Klaviyo remains a leader in the hospitality vertical.
What we offer
Klaviyo values diversity and believes in empowering creators to own their destiny. You will be part of a dynamic team that encourages innovation and collaboration. We offer competitive compensation and a supportive work environment where your contributions will have a direct impact on our customers' success. Join us in shaping the future of marketing technology for the hospitality industry.
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