About Kong
The API gateway for modern microservices
Key Highlights
- Headquartered in The East Cut, San Francisco, CA
- Raised $344.1M in Series D funding
- Over 500 employees serving Global 5000 enterprises
- Core products include Kong Gateway, Galileo, Gelato, and API Marketplace
Kong is a leading provider of API and service lifecycle management solutions, headquartered in The East Cut, San Francisco, CA. With over 500 employees, Kong has raised $344.1 million in Series D funding and serves Global 5000 enterprises, enabling them to securely connect and orchestrate microservi...
π Benefits
Kong offers flexible time off to prioritize personal well-being, stock options for employees to share in the company's success, and U-First Fridays fo...
π Culture
Kong fosters a culture focused on innovation and flexibility, emphasizing the importance of modern architectures like microservices and serverless env...
Overview
Kong is hiring a Customer Success Engineer to champion customer relationships and drive the successful adoption of Kong products. You'll engage with customers, support onboarding, and lead product demonstrations. This role requires strong interpersonal skills and a technical understanding of customer needs.
Job Description
Who you are
You have a strong background in customer success or technical support, with experience in engaging with clients and understanding their needs. You excel at building relationships and advocating for customer requirements, ensuring they receive the maximum value from the products. You are adaptable and willing to learn, even if you don't meet every requirement listed.
You possess excellent communication skills, allowing you to interact effectively with various stakeholders, from developers to executives. You are comfortable leading technical workshops and product demonstrations, showcasing your ability to convey complex information in an understandable manner. You are proactive in identifying potential challenges and risk factors that may affect customer satisfaction.
What you'll do
As a Customer Success Engineer at Kong, you will serve as the primary post-sales point of contact for all technical, product, and support inquiries. You will engage with customers primarily through inbound requests, supporting their onboarding process by validating and identifying their needs and key project timelines. You will drive the adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions.
You will conduct periodic reviews of Kong implementations through health checks, ensuring that customers are utilizing the platform effectively. Your role will involve understanding, advocating for, and documenting the customerβs use case, architecture, and roadmap. You will work closely with customers to explore new use cases and expand their usage of Kongβs API platform, building active and meaningful relationships that foster long-term success.
What we offer
Kong provides a dynamic work environment where you can grow your skills and make a significant impact on customer success. You will have the opportunity to work with a diverse range of clients, from Fortune 500 companies to innovative startups, and contribute to the development of cutting-edge API and AI connectivity technologies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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