About Plivo
Empowering communication through Voice and SMS APIs
Key Highlights
- Over 8,000 customers including Uber and Airbnb
- $20 million raised in funding since 2011
- Headquartered in Austin, Texas
- Offers flexible remote work options
Plivo is a leading Voice and SMS API platform headquartered in Austin, Texas, empowering over 8,000 businesses globally, including companies like Uber and Airbnb. Founded in 2011, Plivo has raised $20 million in funding to date and offers a robust suite of communication tools that allow developers t...
🎁 Benefits
Plivo offers competitive salaries, equity options, flexible remote work policies, generous PTO, and a comprehensive health benefits package to support...
🌟 Culture
Plivo fosters a culture of innovation and agility, encouraging employees to experiment and implement new ideas quickly. The company values transparenc...
Skills & Technologies
Overview
Plivo is hiring a Customer Success Engineer to bridge technical support and product development. You'll work with AI technologies and automation tools to enhance customer experience. This role requires a strong technical background and customer empathy.
Job Description
Who you are
You have a strong technical background and are passionate about customer success — your experience in technical support and product development allows you to effectively bridge the gap between customer needs and technical solutions. You are detail-oriented and customer-obsessed, always striving to enhance the customer experience through innovative solutions. Your skills in automation and scripting enable you to streamline support workflows, making processes more efficient and effective.
You are familiar with AI technologies and understand how they can be leveraged to improve customer engagement — your knowledge of multimodal AI, including LLMs, text-to-speech, and speech detection, positions you well to contribute to Plivo's cutting-edge AI agents platform. You thrive in a collaborative environment and enjoy working closely with engineering teams to debug and enhance products.
What you'll do
In this role, you will be responsible for providing technical support to customers while also contributing to product development — you will leverage your technical skills to troubleshoot issues and provide solutions that enhance the customer experience. You will work on automating support workflows using AI and modern tools, ensuring that customer interactions are seamless and efficient.
You will collaborate with the engineering team to identify and resolve product issues, providing feedback that helps shape future product enhancements. Your role will involve engaging with customers to understand their needs and challenges, allowing you to advocate for their requirements within the product development process. You will also be involved in training customers on new features and functionalities, ensuring they derive maximum value from Plivo's products.
What we offer
At Plivo, you will be part of a dynamic team that is transforming customer engagement for leading B2C brands — you will have the opportunity to work on high-impact global products that handle over 1 billion API requests per month. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in solving hard, real-world AI challenges at scale and make a significant impact on customer success.
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