Customer Success Engineer • Mid-Level

Who you are

You have experience in customer success or technical support, ideally within the SaaS industry, and possess a strong understanding of data management and security solutions. You are skilled at diagnosing and solving complex technical issues while maintaining a focus on customer experience. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, and you thrive in a collaborative environment where you can serve as a trusted advisor to customers.

You are familiar with cloud deployments and have a passion for helping customers achieve their goals through timely activation and adoption of technology. You understand the importance of delivering a world-class post-purchase experience and are committed to ensuring that customers derive maximum value from their investments in Rubrik's solutions.

What you'll do

As a Customer Success Engineer II, you will be a key point of contact for Rubrik's customers, providing them with enterprise-level technical support. You will work closely with cross-functional teams to ensure timely activation and adoption of Rubrik's SaaS products. Your role will involve diagnosing and resolving complex technical issues, ensuring that customers' data remains protected and available. You will also collaborate with the Global Customer Support and Success Organization to enhance the overall customer experience and drive customer satisfaction.

What we offer

Rubrik offers a hybrid work model, allowing you to work three days from the office and two days from home. You will be part of a dedicated team of professionals committed to delivering exceptional customer support and success. The company values your contributions and provides opportunities for professional growth and development within the organization. You will have access to a supportive work environment where your technical expertise and commitment to customer success will be recognized and rewarded.