Customer Success • Mid-Level

Who you are

You have a strong background in customer success or customer experience, ideally within a technology-focused environment. You understand the importance of building relationships and are passionate about helping customers achieve their goals. You are adaptable and can thrive in a fast-paced startup culture, where you can leverage your skills to drive customer satisfaction and success.

You possess excellent communication skills, allowing you to effectively convey complex technical concepts to customers. You are a proactive problem solver who enjoys identifying growth opportunities for customers and ensuring they have the resources they need to succeed. You are comfortable working collaboratively with cross-functional teams, including sales and engineering, to deliver exceptional customer experiences.

What you'll do

In this role, you will coach customers throughout their lifecycle, ensuring they understand how to leverage Kong's API and AI connectivity technologies effectively. You will work closely with the Customer Experience team to identify customer needs and tailor solutions that maximize the value of their investment in Kong. Your responsibilities will include building strong relationships with key customers, understanding their business initiatives, and providing guidance on best practices for using Kong's platform.

You will also have the opportunity to pioneer new approaches to customer management by leveraging self-service technology and reusable assets. This role is crucial in helping customers realize the full potential of their Kong investment, and you will play a key part in driving customer satisfaction and retention.

What we offer

Kong offers a dynamic work environment where you can make a significant impact on customer success. You will be part of a team that values collaboration and innovation, and you will have the opportunity to work with leading-edge technologies in the API and AI space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.