About Lalamove
Your on-demand delivery solution in a click
Key Highlights
- Operates in over 300 cities worldwide
- Raised over $100 million in funding
- Headquartered in Kowloon, Hong Kong
- Serves both businesses and individual customers
Lalamove, headquartered in Kowloon, Hong Kong, is a leading logistics platform that connects users with thousands of drivers for on-demand delivery services. Founded in 2013, Lalamove operates in over 300 cities across Asia and Latin America, serving both businesses and individuals. The company has ...
🎁 Benefits
Lalamove offers competitive salaries, equity options, flexible working hours, and generous paid time off. The company also provides a supportive envir...
🌟 Culture
Lalamove fosters a culture of innovation and agility, focusing on leveraging technology to enhance logistics solutions. The company values customer-ce...
Overview
Lalamove is seeking a Customer Success Assistant Manager to strengthen the customer services function in the Latam market. You'll play a key role in enhancing customer satisfaction and community engagement. This position is ideal for someone looking to grow in customer success management.
Job Description
Who you are
You have a strong understanding of customer service principles and are eager to help build a community around Lalamove's delivery services. With a focus on customer satisfaction, you are ready to take on challenges and find innovative solutions to enhance the customer experience. You thrive in a collaborative environment and are excited about the opportunity to contribute to the growth of Lalamove in Brazil and Mexico.
What you'll do
As the Customer Success Assistant Manager, you will support the customer services function, ensuring that our drivers and customers have a seamless experience with our technology. You will work closely with the customer success team to develop strategies that enhance customer engagement and retention. Your role will involve analyzing customer feedback and implementing improvements to our services, ensuring that Lalamove remains synonymous with delivery excellence in the Latam market.
What we offer
At Lalamove, you will be part of a dynamic team that is passionate about making a positive impact in local communities. We offer opportunities for professional growth and development as we expand our services across the region. Join us in our mission to innovate and lead in the logistics industry.
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