It Support • Entry-Level

Who you are

You are a bilingual individual with a passion for technology and a desire to help others. You have a strong understanding of IT support principles and are eager to learn and grow in a fast-paced environment. Your communication skills allow you to effectively assist users in both English and Spanish, ensuring they receive the support they need. You are patient and empathetic, understanding that technical issues can be frustrating for users. You thrive in a collaborative environment and are excited to be part of a team that values passion, humility, grit, and execution.

What you'll do

In this role, you will be responsible for providing technical support to users, addressing their IT-related issues promptly and efficiently. You will assist in troubleshooting hardware and software problems, guiding users through solutions, and ensuring they have the tools they need to succeed. You will also document support requests and resolutions to help improve the overall support process. As part of the IT team, you will collaborate with colleagues to enhance the user experience and contribute to the continuous improvement of IT services.

What we offer

Lalamove offers a dynamic work environment where you can grow your skills and advance your career in IT support. You will be part of a supportive team that values your contributions and encourages professional development. We provide opportunities for training and learning, ensuring you stay updated with the latest technologies and best practices in IT support. Join us in revolutionizing the logistics industry and making a difference in the lives of our users.