Customer Support • Entry-Level

Who you are

You have experience in customer service, ideally in a technical or IT-related environment, and possess a basic understanding of hosting, domains, and hardware. Your excellent communication skills in both German and English allow you to connect with customers effectively, ensuring they feel understood and supported. You are proactive in your approach, ready to tackle technical inquiries with a solutions-oriented mindset. Your team spirit and empathy for customers make you a valuable asset in a customer care role.

What you'll do

As a Customer Care Representative, you will be the first point of contact for customers seeking assistance with our hosting services. You will handle inquiries through various channels, including phone, email, and chat, ensuring that each customer receives reliable and effective support. You will work closely with Level 2 support to resolve more complex issues and document your interactions in our CRM system, maintaining transparency and accuracy. Your role will also involve optimizing service processes and managing internal systems to enhance customer satisfaction.

What we offer

At Leaseweb, we empower you to reach a greater world by providing the right solutions for our customers' cloud hosting needs. We offer a supportive work environment where you can grow your technical skills and customer service expertise. With the option for hybrid work, you can enjoy the flexibility of working from home while being part of a dynamic team in Frankfurt. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.