Customer Operations • Entry-Level

Who you are

You are someone who is empathetic and understands the challenges customers face when dealing with financial difficulties. You have strong communication skills and can effectively engage with customers to understand their needs and provide appropriate solutions. You are detail-oriented and can manage multiple cases while ensuring that each customer feels valued and supported. You thrive in a fast-paced environment and are eager to contribute to a team that is dedicated to helping others.

What you'll do

As a Collections Agent at Lendable, you will be responsible for interacting with customers who are struggling to make their contractual payments. Your primary role will involve understanding their financial situations and providing guidance on how they can manage their payments effectively. You will work closely with the Financial Support team to ensure that customers receive the assistance they need. Your ability to communicate clearly and compassionately will be essential in helping customers navigate their financial challenges.

What we offer

At Lendable, we are committed to building a supportive and inclusive workplace. We offer a fully stocked kitchen with everything you need to enjoy meals and snacks during your workday. We prioritize the well-being of our employees, providing private health insurance coverage to ensure you feel secure and supported. Join us in our mission to create the best technology for credit and savings, and be part of a team that values your contributions from day one.