About Lendable
Profitable Fintech Unicorn - Lending Made Easy
Key Highlights
- Headquartered in London, UK with 201-500 employees
- $290.4 million raised from institutional investors
- Streamlines loan applications, reducing fund transfers to minutes
- Launched two new products in the US market
Lendable is a profitable fintech unicorn headquartered in London, UK, specializing in consumer lending. With $290.4 million raised from institutional investors, Lendable streamlines the loan application process, reducing fund transfers from days to minutes. The company has launched two new products ...
🎁 Benefits
Lendable offers comprehensive private health insurance, including dental and optometry, along with best-in-class compensation packages that include eq...
🌟 Culture
Lendable's culture is centered around customer service excellence and financial strength, allowing it to compete effectively against banks and other l...
Overview
Lendable is hiring a Customer Operations Executive to manage customer queries related to auto finance products. You'll work closely with customers from the application stage through to support. This role requires strong problem-solving skills and a customer-focused mindset.
Job Description
Who you are
You have a strong customer service background and are passionate about helping customers navigate their auto finance options. You thrive in a fast-paced environment and enjoy taking ownership of your responsibilities, ensuring that customer queries are resolved efficiently and effectively. Your ability to communicate clearly and empathetically allows you to build trust with customers, making their experience with Lendable a positive one.
You are detail-oriented and organized, capable of managing multiple customer interactions simultaneously while maintaining a high level of service. You understand the importance of technology in enhancing customer experience and are eager to leverage it to improve processes. You are a team player who collaborates well with colleagues across departments to ensure customer satisfaction.
What you'll do
In this role, you will be the first point of contact for customers with queries about their loans, credit cards, and auto finance products. You will guide customers through the application process, addressing any questions or concerns they may have. Your role will involve working closely with the Auto-finance Team to ensure that customer needs are met and that feedback is communicated effectively to improve our services.
You will also be responsible for maintaining accurate records of customer interactions and ensuring that all queries are logged and followed up on in a timely manner. As part of your duties, you will analyze customer feedback to identify trends and areas for improvement, contributing to the overall enhancement of our customer service processes.
What we offer
At Lendable, we believe in fostering a supportive and inclusive work environment. We offer competitive salaries and benefits, including private health insurance and a fully stocked kitchen to keep you energized throughout the day. Our culture emphasizes well-being, and we provide resources to support both physical and mental health. Join us and be part of a team that is dedicated to transforming the auto finance industry through innovative technology and exceptional customer service.
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