About marshmallow
Making insurance accessible for everyone, everywhere.
Key Highlights
- Achieved unicorn status with $208.2M in funding
- Based in Old Street, London, with 501-1000 employees
- Doubling profits since 2023, expanding beyond vehicle insurance
- Flexible working hours and competitive bonus scheme
Marshmallow is a fintech scale-up based in Old Street, London, that leverages data and technology to provide fairer access to insurance products, starting with car and van coverage. With $208.2 million in funding and a growing customer base, Marshmallow has achieved unicorn status and doubled its pr...
đ Benefits
Marshmallow offers flexible working hours, a competitive bonus scheme, private healthcare with Vitality, and a cycle-to-work scheme. Employees also be...
đ Culture
Marshmallow's culture emphasizes accessibility and fairness in insurance, using proprietary technology to deliver personalized quotes. The company fos...
Customer Operations âĸ Senior
marshmallow âĸ Budapest
Overview
Marshmallow is hiring a Senior Customer Operations Executive to enhance customer support in car finance. You'll work closely with a dedicated team to solve problems with empathy and clarity. This role requires strong communication skills and a proactive approach to customer service.
Job Description
Who you are
You have a strong background in customer operations, ideally within the finance sector, and possess excellent problem-solving skills. You thrive in high-pressure environments and can maintain composure while addressing customer needs with empathy and clarity. Your ability to ask the right questions before jumping to conclusions sets you apart, and you are always looking for ways to improve processes and enhance customer experiences.
You are a curious thinker who enjoys dismantling assumptions and challenging the status quo. You believe in continuous growth and are eager to learn and develop your skills further. Your collaborative spirit allows you to work effectively within a tight-knit team, and you take ownership of your responsibilities, driving impactful change for customers.
What you'll do
In this role, you will be the first point of contact for customers seeking assistance with car finance. You will provide clear answers and real support, ensuring that each interaction contributes to making migration easier for our clients. You will be expected to handle unpredictable challenges with a calm demeanor, leveraging modern tools and resources to deliver exceptional service.
You will work closely with your team to identify areas for improvement in customer operations, implementing fresh ideas and solutions to enhance efficiency. Your contributions will directly impact the customer experience, and you will be encouraged to take initiative in problem-solving and process optimization. As you progress in your career, you will have opportunities for coaching and development, allowing you to grow within the organization.
What we offer
At Marshmallow, we are committed to building an inclusive culture that empowers our employees to do their best work. You will have access to the right tools and guidance to support your professional growth. We believe in fostering a collaborative environment where everyone feels they belong and can contribute to our mission of making migration easy. Join us and be part of a team that values curiosity, empathy, and continuous improvement.
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