Customer Success Manager • Mid-Level

Who you are

You are a detail-oriented and customer-focused individual with a strong understanding of digital strategies. You thrive in collaborative environments and have a knack for translating customer insights into actionable programs that drive product adoption and reduce churn risk. Your data-driven mindset allows you to monitor customer health and engagement metrics effectively, ensuring that each engagement delivers value to customers. You possess excellent project management skills, enabling you to lead cross-functional initiatives from concept to launch with clear communication and stakeholder management. You are passionate about helping customers succeed in their response management efforts and are eager to contribute to a team that values innovation and growth.

What you'll do

In this role, you will be part of Loopio's Scaled Customer Success team, focusing on enhancing the customer experience through digital-led initiatives. You will collaborate with internal teams to identify efficiency gaps and automation opportunities, streamlining both internal and customer-facing processes. Your responsibilities will include leading cross-functional initiatives, ensuring transparency and predictable delivery through structured project planning and consistent communication. You will monitor customer health and usage trends, translating insights into scalable digital programs that improve retention performance. Your contributions will play a crucial role in driving forward Loopio's Digital Customer Success program, ultimately helping customers win in their response management efforts.

What we offer

Loopio is committed to providing a supportive and inclusive work environment where you can thrive. We offer opportunities for career advancement and professional development, ensuring that you have the resources you need to succeed. Join a team that values diversity and encourages collaboration, where your contributions will make a meaningful impact on our customers and the company as a whole.